Frequently Asked Questions
Q. What do I do if I need help?
A. You can call our customer care team at (303) 534-3252 or email us at [email protected] Live Chats are also available on our website for your convenience.
Q. How do I create an account?
A. If you do not have an account with us, you can click the link below the Sign In button on the login page or contact customer care directly at the phone number or email address listed above.
Q. Can I place an order without setting up an account?
A. Yes. Please contact customer care and they will assist you with your order.
Q. What should I do if I've forgotten my password?
A. From the Login page, click the Forgot Login link. You will be prompted for your Username and Email Address. Once you provide that information and click Go, your password will be sent to your email address. If you have forgotten your username, contact our customer care team for help.
Q. How do I change my password?
A. Once logged into your account, select My User Information from the Account Activities drop down menu. You can change your password on the My Account screen.
Q. How do I add or delete an item from my order?
A. Orders are processed and transmitted in real time to our warehouse and suppliers. If you would like to change or delete an order, please call customer care immediately at (303) 534-3252.
Q. How can I check product availability?
A. Unless otherwise notified, you can expect your delivery to arrive next day. If an item is discontinued or back-ordered, we will contact you the same day or no later than 10am MT the following day to inform you of the situation and expected delivery date. If next day delivery is critical, you can check product availability by Live Chat or by calling/emailing our customer cervice team.
Q. What do I do if something is missing from my order?
A. If you do not receive your entire order and have not been notified about a delivery delay, please contact us immediately so that we can correct the shortage. Please note that missing items must be reported within 10 days of your original invoice date.
Q. How do I return an item I have purchased?
A. Thank you for shopping with us. If for any reason you are not satisfied with your purchase, you can process your return online or over the phone, subject to our Returns Policy.
To process a return online, go to the Account Activities menu drop down and select Order History / Returns. Once on the Order History / Returns page, find your order and click the Returns button. Check the item(s) you would like to return. Be sure to indicate the Reason for Return and to fill in the Return Contact Phone Number and Location of the Merchandise. You can provide additional information about your return using the Line Comment field. Then click the Return Checked Items button. We will take it from there.
If your order was shipped via courier, we will issue you a call-tag and RA# which must be clearly marked on the package.
Q. What is your Returns Policy?
A. Returns are accepted within sixty (60) days of the date of the invoice for a full refund if returned in the original manufacturer's packaging (cannot be defaced) and in as new condition. Furniture may only be returned if unassembled and in the original packaging. Contract Furniture is non-returnable. Customized items (including customized printed materials, signs, stamps, seals, factory ordered custom furniture and ad specialty items) are non-returnable. For your safety, food, first-aid and drug-related products are non-returnable (to prevent potential issues with product tampering or spoilage).
Q. It's been more than 60 days since date of invoice and my product is defective. What do I do?
A. Defective merchandise which is under manufacturer's warranty can be returned directly to the manufacturer. Private Brand labels (Universal, Innovera, Alera, Boardwalk to name a few) can be returned directly to us.